30-Day Satisfaction Guarantee
In order to ensure the complete
satisfaction of all our valued customers, we offer you a choice of either exchanging
your pet bed or returning your pet bed for a refund of the full purchase price*.
The trial period begins the first day you receive your bed.
What Is
The Satisfaction Guarantee?
If you feel your Pooch-Pedic™ or Kitty-Pedic™ does
not provide your pet with the most comfortable and supportive bed available, you
can exchange or return your Pet-Pedic before the end of 30 days. Be sure to give
your pet a chance to really get to know his or her bed. We strongly
recommend that you give it at least a 5-day "breaking-in" period. If after
5 days, you are not completely satisfied with the superior quality and sleeping
comfort of your pet's bed, we will gladly refund you the money or exchange your
Pet Bed for a more suitable one.
We charge an additional 15% disposal fee for any dog beds that have been slept
on during the evaluation process. For details, see the information below:
- After we have received the
pet bed return, we
will either exchange your pet bed or refund you the purchase price of the
bed less any tax and/or s&h.
- With the
exception of a packaging or delivery error, all return shipments are the
sole responsibility of the customer. We may, at our option, extend
our discounted shipping rates through our carriers to the customer.
- Occasionally we offer free
or discounted shipping, or additional products as part of a "package". If
one of these special offers are used, the customer
must pay shipping costs both ways if they desire to return the product(s) and they must return any promotional items.
- If you exchange
for a different pet bed, the only cost to you is the price difference (plus sales tax
 where applicable), plus shipping.
- This exchange offer does
not apply to the following to custom size pet beds. If
any beds are returned, they will need to be returned in the
original condition in which it was received.
- No refunds or exchanges will be
accepted for any product that incurs any damage after it is received by the customer. Damage may include, but is not
limited to odor or stains from cigarette smoke or urine, food or drink stains, and/or any physical
damage from sharp objects.
- Of
course any defective products will be promptly exchanged.
- An
RMA (return merchandise authorization) must be obtained before returning
your
pet bed in order for
you to receive a refund.
- All returns must be received by our manufacturing plant before the end of
the
30th day in order for you
to receive a refund.
- There will be an
inspection period of up to 14 days before a credit may be issued.
This time is required for inspection and damaged shipment claims before
we will release a pet bed to outside vendors for display purposes.
Damage as a result of the customer will be deducted from the cost of the
mattress. Damage from the carrier will be that carriers
responsibility, and a claim for damage must be filed before any credit
is issued. No mattress will be re-sold or given to any customer
for any reason due to health concerns.
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What
Happens After 30 Days?
With our 10-year limited
warranty, we offer one of the
longest pet bed warranties in the business. It's a reflection
of our commitment to unwavering quality and premium product integrity. For more
information on our warranty please click here or call 1-800-667-1969.
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